Chapman Cultural Tours
Tel: (905) 737-8687 Toll Free: 1-866-568-0088 Fax: (905) 737-3212

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Policies & Procedures

Policies & Procedures

Pricing & Payment Details

  • The price quoted for your group is based on a specific number of paying passengers and hotel rooms(for overnight tours). Changes in the number of participants, or the number of rooms required will require the price to be reviewed.
  • An invoice will be issued at the time of booking for a deposit as outlined in your quotation
  • Final payment is due SIXTY (60) days prior to departure
  • Each dishonored cheque will incur a charge of $40.00

Complimentary Chaperons

  • The number of teachers/chaperons travelling free of charge is stated in your quotation
  • Additional teachers/chaperons may be added at an additional charge

Damages

  • Students, teachers and chaperons are responsible for all damages that may be caused while on tour
  • Room inspections must be completed upon check-in and departure

Highway 407 Charges

  • Your quotation will indicate whether or not use of the 407 has been included
  • Should groups elect to use the 407 after departure the group leader will be requested to sign approving toll charges which will then be invoiced

Cancellations

  • All payments subject to cancellation penalty of 60% plus theatre and event tickets. Cancellations within 60 days of tour departure – NO REFUND

Insurance: CCTL offers the following Insurance Plans

  • Trip Cancellation or Interruption for medical reasons only
  • Comprehensive Insurance which includes medical insurance while on tour AND Trip cancellation or interruption for medical reasons. Coverage includes stable pre existing conditions but excludes some psychological conditions.
  • Coverage is not in force until names and birth dates have been submitted to CCTL

Rooming Lists:

  • Rooming List forms will be provided by fax or email.
  • Room Lists must be completed and returned to CCTL 45 days prior to travel and clearly indicate first and last names of all passengers
  • Minor changes will be permitted prior to travel
  • Students share rooms of 4 (two persons per bed)
  • Teacher/Chaperons share rooms of 2 (1 per bed)
  • Single chaperon rooms available for a surcharge

Food Allergies, Special needs & dietary restrictions

  • Special arrangements for meals should be requested as early as possible to ensure provisions are made for allergies and dietary restrictions
  • Any other special needs should be also be identified as early as possible
  • Wheelchair accessible coaches are available in limited supply and may incur a surcharge

Trip Itineraries

  • A preliminary itinerary will be provided with the initial quotation. The selection of activities may vary as requested by the school
  • A final timed itinerary will be provided to the school 3 weeks prior to travel and will indicate emergency contact numbers. The order of activities may vary from the initial quote due to space availability

Tour Managers

  • If included in your program cost, a CCTL Tour Manager will accompany the group to provide administrative support. While they will draw attention to points of interest en route, they are not licensed to act as Tour Guides
  • Professional licensed step-on guides are hired, where necessary, in each destination

Maximum number of Travellers:

47 Seat Passenger Coach - 46 passengers
56 Seat Passenger Coach - 55 passengers

  • One seat has been left vacant to accommodate your Tour Manager or Tour Guide
  • Additional passengers may necessitate additional transportation and affect the program cost accordingly

Taxes, Fees & Surcharges

  • Taxes, Fees and Surcharges are subject to change and will be reassessed at the time of full payment and ticketing

 

 

 

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Tel: 905-737-8687 or 416-445-4447
Toll Free: 1-866-568-0088
Fax: 416-444-8058
Email: info@chapmantours.ca

10720 Yong St., Suite 213
Richmond Hill, ON
L4C 3C9

Chapman Cultural Tours Ltd. is registered with the Travel Industry Council of Ontario. Registration number: 50010362

Proud member of SYTA      

 

Photo credit: I. Salaberri